MS
Mantombi S

1 reviews | Active since Mar 2018

02 Aug 2019, 14:44

Let every department do their job creditors, billing for statement and let them differentiate a good customer from a slow or bad customer. My credit record is very important to me and what I sign for. Hope this wont happen to anyone.

I am still waiting for Petersen who was saying I have not paid Standard Bank Vehicle Finance for 3 months and is not true. I have requested for my contract that I have signed till now, it has a turn around time of 48hrs. I would not advice anyone to be finance by them after what they have done to me, not sending statements and if you have not paid for a month they do not phone to let you know that there is a month outstanding after paying R40 000 after the arrears they do not take that amount they extend the contract for 3 months without your knowledge. As for me their service is very bad.

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Replies (2)
Standard Bank
Standard Bank's reply04 Aug 2019, 05:25
Official
 
 
Hello Mantombi
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Tshilidzi Mulaudzi
Complaint Resolution Centre
 **** *** *** 
*** *** **** (fax) 
Standard Bank
Standard Bank's reply07 Aug 2019, 11:04
Official
Dear Mantombi Songo

Thank you once again for posting your comments.

This matter is being dealt, with regards to your initial review which you have loaded.

Kind regards

Complaint Resolution Centre
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