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shallott H

1 reviews | Active since May 2015

26 May 2022, 12:59

Let down Banking

I went to standard bank Odendaalsrus today to get assistance with my problem, I asked one of the tellers to assist me with a debicheck and she just told their is nothing she can do to help me. That i had to come with a letter for that third party, I've never felt so let down by my bank. They didn't even advise me about how a debicheck works.

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Replies (1)
Standard Bank
Standard Bank's reply26 May 2022, 16:34
Official
Good day Shallott Hlalele

Thank you for bringing your concerns to our attention. 
 
We apologize for the treatment you received, your concerns have been escalated to our Branch Management team. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Regards

Standard Bank Help Centre

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Best regards,