JW
Jo W
1 reviews | Active since Dec 2019
24 Dec 2019, 11:52
Less than Standard service
The service of majority of Standard Bank staff is enough to make one want to change banks. I have been with Standard Bank for over 20 years,have my bond as well as other accounts with them but I have never been so annoyed in a long time! Their service level is zero. I have been trying to get hold of the Credit card division for 2 days and when I get through nobody wants to take ownership of the call.I've been transferred from Lebo Masoa to Mlamuli to Muzi and currently I'm still on hold.. 38 minutes and counting..I am definitely not recommending them to anybody.Be careful when you choose your bank,make sure you receive the service you deserve.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Dec 2019, 15:20Dear Jo Walters
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Standard Bank's reply24 Dec 2019, 15:20
Official
Dear Jo Walters
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Standard Bank's replyOfficial
08 Jan 2020, 14:13Dear Jo Walters
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply08 Jan 2020, 14:13
Official
Dear Jo Walters
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***