Less than Standard Bank

I wish there was a option to rate zero. Imagine, without warning or prior notice, my Visa card was cancelled. Imagine only realising this when you have filled your petrol tank and tried to pay and had your card decline. Then after trying to use the tap option on my phone, to realise that the card is no longer listed as a payment card. When I called Std Bank, they tell me, all Visa cards were cancelled and will be replaced with a Mastercard. No SMS, No Email , nothing. Then I was told to expect a new card within 5-7 working days. After following up a few days later, a STD Bank agent tells me to call the courier services to follow up. Since when does the client have to follow up with a courier service when the bank cancelled my card? I end up calling the courier , confirm the address when the card should be delivered to and go on with my life. After a few days of not receiving anything, I called again today only to find out that no arrangements have been done. So now I have to wait another 5-7 days so that I can collect at a branch. Needless to say, I have since opened myself a new account at a different bank and will be moving all my funds over. The level of service is appalling and makes me sick when I think of I have been inconvenienced. I will never do any business with this **** bank again.