LESS THAN POOR SERVICE

I am shocked and appalled at the services of Standard Bank. My account has been blocked for over 2 MONTHS already, with no communication from ANYONE!

On 25/07/2022 my account was blocked for a *****ulent transaction. On 27/07/2023, I submitted all my evidence proving my innocence. I was told by a call centre representative that the case has been escalated. I called every day for 5 days after that. Everyday they said I should wait until the investigator calls me and they have escalated it. The case was “ESCALATED ” 14 TIMES !! Still no one has called me. After three weeks since the date of the block, I decided to lay a complaint to the complaints department. Complaint: ***.

I spoke to Bathini from the complaints department on 16/08/2023. She assured me that the matter would be handle ASAP. Two days later I got a call from the investigator Aarifah Carrim. She said I should submit my documents to her that’s why the case is taking so long. I submitted my documents two days after the account was blocked. I then emailed her directly. That was the last time I heard from her or anyone at Standard Bank!!

SINCE THEN MY ACCOUNT IS STILL BLOCKED!!

I have been emailing Aarifah Carrim every week since I spoke with her. On 21/09/2023 I went into the Standard Bank branch and spoke to Fabian Lategan. He assured me that the case will be handle swiftly. He said he emailed and called Aarifah and her manager Teboho. He assured me that they would contact me. No I has contacted me since. On 27/09/2023 I went to go see Fabian Lategan again. He trying calling Aarifah and Teboho again, but they did not answer. He called many people in that department and no answered.

DOES ANYONE WORK AT STANDARD BANK ????

We eventually got through to a call centre agent named Rachel. She escalated that matter to her manager and Teboho. Someone named Donald rep**** to the case and it should resolved quickly, according to Fabian Lategan.

I AM EXTREMELY DISAPPOINTED AND DISGUSTED BY THE LIES AND **** PROMISES.

Unfortunately, it gets worse…

I decided to lay another complaint to the complaints department. I spoke to Diteboho on 28/09/203. This was the worst conversation OF MY LIFE!

- she did not understand the situation - she kept on interrupting me - she became sarcastic - she became annoyed with me because she didn’t understand what was going on

I felt utterly DISRESPECTED.

She said that I cannot make a new complaint because the old complaint is still active. I told her I’m not making the same complaint it’s a different complaint. The first complaint was no contact, the new complaint is no feedback. After going around in circles for hours she promised on God that she or Bathini would call me by 10am the next day.

IT IS NOW 30/09/2023 AND NO ONE HAS CALLED ME TO THIS DAY !!!

MY ACCOUNT IS STILL BLOCKED!!!