LESS THAN NO SERVICE

After not advising me that my card had expired, I have gone no less than 6 times to Standard Bank Newcastle Mall Branch over a period of a few months starting September 2023 to get a new card and sort out the account and by the end of December 23 the account was still closed to do transactions. Every time a new useless excuse for time wasting and THEY WILL NOT HELP OVER THE PHONE, WHY WHO KNOWS as they don't ask for ID when you go into the bank, they just want to mess you around by making you wait endlessly in the bank because the person that should be helping isn't there. The best is because of this utterly useless service we decided to close the account to go to another banking institution, on Wednesday 10 January 2024, closed the account was not asked for ID just sign I STUPIDLY ASKED FOR THEM TO TRANSFER THE MONEY, BIG MISTAKE, IT IS NOW 6 DAYS AND THEY HAVEN'T TRANSFERED THE MONEY AND AFTER SENDING A COMPLAINT TO HEAD OFFICE, THIS IS THE EXCUSE, sorry it will take another two day to investigate........ AND THEY HAVE THE AUDICITY TO CHARGE FOR THIS DISGRACEFUL SERVICE. I TRULY AM SURPRISED THEY ACTUALLY HAVE CLIENTS. STANDARD BANK YOU SHOULD BE ASHAMED OF THE LOUSY USELESS SERVICE. Ombudsman for Standard Bank is a waste of time too as with my husbands estate which Standard Bank did which was also disgraceful, they never even responded.