LESEGO MABULANA ke Star (Standard bank)

I’m honestly not rating Standard bank 5 stars, I’m actually rating Lesego Mabulana from the lost cards/ authorisation department 5 stars, I called in yesterday to enquire as to why my account is linked to a number which does not belong to me as I’ve had my phone number for about 11 years who authorised the number change. I guess the consultant who helped yesterday did nothing. Lesego, however, was so helpful, she escalated the matter to the right department, she gave me alternative solutions to my very urgent matter while they resolve it. She even assured me that as soon as my problem is solved she’ll give me a call. She did not tell me that it isn’t her department, she stayed on the line with me until it was sorted even though my network was terrible, she even called back when our call cut. She was so patient and extremely funny. I felt as though I’m speaking to a friend I’ve known for years. Absolutely loved her service, I didn’t even want to hang up :)