1 reviews | Active since Jun 2013

22 Nov 2016, 18:33

Legislation? What legislation?!

<p>A year ago, I complained that for 3 years running, my IT3b - which SB are *legally* required to provide me - wasn't available. Well, it's now 4 years running.</p> <p>Two weeks ago, I dropped an email to Prestige Banking. I'm still waiting. My tax is due this week, and Standard Bank clearly - as usual - have no clue, no interest, and no concept of customer service.</p> <p>Seriously - just how many years running can you totally ***** this up?</p>

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Replies (2)
Standard Bank
Standard Bank's reply23 Nov 2016, 09:57
Official

Good day Kerry

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply24 Nov 2016, 08:38
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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