Legislation? What legislation?!

<p>A year ago, I complained that for 3 years running, my IT3b - which SB are *legally* required to provide me - wasn't available. Well, it's now 4 years running.</p> <p>Two weeks ago, I dropped an email to Prestige Banking. I'm still waiting. My tax is due this week, and Standard Bank clearly - as usual - have no clue, no interest, and no concept of customer service.</p> <p>Seriously - just how many years running can you totally ***** this up? And why do I always have to resort to social media to get something I shouldn't have to ask for?</p>