MM
Maropene M

1 reviews | Active since Aug 2011

13 Apr 2015, 10:56

Legalised theft

On Friday, 10 April 2015 I finally decided to go to a Standard Bank branch to get a replacement card but then my account was debited with an amount of R125 which was described as a \Fee replacement for debit card".<br> <br> What I fail to understand is how Standard Bank can charge me for a service that resulted from an inconvenience (debit card being withheld by an ATM with no sign pasted on or next to it indicating that it was out of order) to me to begin with. <br> <br> It seems like Standard Bank is hell-bent on offering the worst banking service in this country.<br> <br> It goes without saying that I expect that debit to be reversed before the end of the next week."""

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Replies (1)
Standard Bank
Standard Bank's reply13 Apr 2015, 11:50
Official
Hello Rupza,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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