LC
Leon C
1 reviews | Active since Nov 2018
19 Sept 2020, 14:48
Legal department on strike
After several weeks attempting to resolve an issue with a purchase i made, on an auction, i have tried everything to get hold of a Mr Mahlatse Masemola. on the following details as provided by the legal department 1)*** or *** and 2) *** it would appear this guy does not seem to be interested in working, I have sent email after email and tried calling his number on numerous occasions with no answer. so now my question is when you need help who do you turn to if the people that actually have the file don't care and don't help. i don't bank or use Standardbank, and i can promise you know i will never, if you cant even get a simple response how can you expect them to look after you
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
19 Sept 2020, 23:47 Hello Leon
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply19 Sept 2020, 23:47
Official
Hello Leon
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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LC
Leon C's updateReviewer Update
28 Sept 2020, 07:55Good day
Please note all contact details are blocked out, it is now the 28 of September and no one has attempted to contact me from your vehicle finance legal department. So a whole 9 days later, you quick to respond saying use are addressing the matter as urgent, but then you just close the file and move on. so when am i being contacted and hopefully you are going to deal with Mr Mahlatse Masemola whom still does not respond to my emails, still does not answer their phone, it seems Standardbank is still way behind on service excellence. use are like eskom none functioning
Please note all contact details are blocked out, it is now the 28 of September and no one has attempted to contact me from your vehicle finance legal department. So a whole 9 days later, you quick to respond saying use are addressing the matter as urgent, but then you just close the file and move on. so when am i being contacted and hopefully you are going to deal with Mr Mahlatse Masemola whom still does not respond to my emails, still does not answer their phone, it seems Standardbank is still way behind on service excellence. use are like eskom none functioning
LC
Leon C's update28 Sept 2020, 07:55
Reviewer Update
Good day
Please note all contact details are blocked out, it is now the 28 of September and no one has attempted to contact me from your vehicle finance legal department. So a whole 9 days later, you quick to respond saying use are addressing the matter as urgent, but then you just close the file and move on. so when am i being contacted and hopefully you are going to deal with Mr Mahlatse Masemola whom still does not respond to my emails, still does not answer their phone, it seems Standardbank is still way behind on service excellence. use are like eskom none functioning
Please note all contact details are blocked out, it is now the 28 of September and no one has attempted to contact me from your vehicle finance legal department. So a whole 9 days later, you quick to respond saying use are addressing the matter as urgent, but then you just close the file and move on. so when am i being contacted and hopefully you are going to deal with Mr Mahlatse Masemola whom still does not respond to my emails, still does not answer their phone, it seems Standardbank is still way behind on service excellence. use are like eskom none functioning
Standard Bank's replyOfficial
08 Oct 2020, 17:04Dear Leon Coetzee
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply08 Oct 2020, 17:04
Official
Dear Leon Coetzee
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's replyOfficial
13 Oct 2020, 14:38Dear Leon Coetzee
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply13 Oct 2020, 14:38
Official
Dear Leon Coetzee
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***