VS
Vernon S

1 reviews | Active since Sept 2012

22 Jul 2023, 13:55

Left Stranded with Standard Bank Titanium Credit Card in Cambodia

I am left stranded without the use of my Standard Titanium Credit card, after I have phoned the bank to activate my card for international use. The service received when doing this activation was so bad and now, I am sitting with a crisis overseas in Cambodia. I tried phoning the bank, but I can’t get through to them. I have sent an email for assistance and hope I will be help fast as a prestige banker. I request for the service levels to be on top at all times. It is not for free, as I pay account and banking charges on a monthly basis. I hope this is speedily resolved!

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Replies (3)
Standard Bank
Standard Bank's reply22 Jul 2023, 13:58
Official
Hi Vernon

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply24 Jul 2023, 17:52
Official
Hi Vernon

Please provide us with your international contact details.

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply26 Jul 2023, 12:25
Official
Hi Vernon

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team
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