Left me looking like a idiot

I was left standing in a petrol station today after Standard bank made a mistake with my bank card. I wanted to pay after filling up R1180 of diesel . After spending over 40 minutes on the phone with several "consultants" my phone died. I spent over a hour at the garage before I managed to pay for the diesel. Standard bank made me look like a complete idiot. Myself and my toddler sat there like a couple of bums with me on the phone trying my best to control my temper. It was utterly humiliating. I returned home and charged my phone and received a call from the consultant. He now explained that the wrong card was replaced and when I asked him to fix that card he scoffed at me that it would not be possible . So now I am forced to go back into the bank and stand in a line again. I suggest any one considering Standard bank to look elsewhere. I will also have to open up an account with another bank as I clearly cannot trust Standard bank. They humiliated me. They made me look like a idiot and the are making me stand in a ****** line again. I thought having a prestige account would have some benefits. Clearly not. Apparently the Virginia branch made the stuff-up