Left in the dark

In Oct of 2014 I closed my Standard Bank account, after I moved to another bank due to personal reasons.<br> I contacted the branch where I opened the account and informed them that I will be closing the account. The lady I spoke to confirmed that the account was closed and that I was clear. <br> I received an sms that money was deposited in the account. I immediately queried it, I was then told the account was open. This morning I went to the branch were I live and was informed that when a cheque account is closed, a debit order can re activate the account, they ask that a client please check in ten (10) days to check if the account is still closed. This information was news to me as I was not told this the day I closed the account. <br> Now I have to refund money I don't have, the bank charges have gone through the roof. And I am stuck with the mess, all because I wasn't given the information I needed. <br> Thanks to the incomplete information given to me, I am about to loose everything I worked for. And they JUST DON'T SEEM TO CARE.<br> Moving forward...I don't think so. Especially if information that is in the best interest of clients are not shared or with held.