Left Confused to the Core!!!

Hi there, I'm Londiwe (Nomvula) Sawule. I was just on the line with a gentleman who helped taking down my details regarding serving account (which I wanted to re-open it) then he called me back after I have stated that my phone will cut since I don't have enough airtime. He called back to transfer me to someone else who can assist further. I seriously don't know what happened, but the lady only took my name & ID no. then she told me to slow down because she doesn't have my details. I was confused 'coz no one was rushing anyone, then suddenly without saying anything... I'm now through to survey nton nton. Is she in the mood to assist or not. I'm left confused. Can someone who is willing to help, pls call me, I need to re-open my saving/s account. And to the lady, Ma'am, take a break if you need one, to avoid taking your frustrations to others ok, we all go through things. And to the gentleman...thank you Sir.