1 reviews | Active since Dec 2016

07 Dec 2016, 22:57

Left andright hand need co-ordination

<p>Saturday 26 November at 10h19 I received an sms to pick up new credit cards for my wife & I. Old ones expire on 30 November. 41 minutes was 'great' notice. No consideration for workers. Took time off on Monday and found that only my wife's card was in the pack. Was phoned the next day for the other card, but asked for it to be delivered because in the past the 2 have been together, and why must I take time off twice when it is 1 account. Today I went into the bank and there was no sign of my card, and a call to Card Division found it was not yet sent. In fact there was some talk of an 'upgrade' which I have not asked for. Upgrades usually mean extra dfacilities you don't need at extra cost. So now it os 7 December and I don't have a credit card any more, first time since 1977. Buck up Standard!</p>

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Replies (2)
Standard Bank
Standard Bank's reply08 Dec 2016, 10:05
Official

Good day Peter Sumner

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Dec 2016, 06:30
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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