Leaving your customers in the dirt

I have been at 4 different branches, trying to sort out an OTP that gets send to an old number which I do not have anymore for the last 2 years.

So I have been using the old internet banking website where you could add your card number, pin, and password until now. Now Standard Bank has changed this to a new front page, but I can't log in, because the OTP gets send to a different number. I do not own this number anymore.

This is terrible service, and was phoning Standard Bank this morning to sort it out. I have been put through to 3 different call agents.

The first could not help me with my business account and provide a number to phone in future, and then put me through.

The second agent asked me all different and personal questions to verify my account and told me to hold on while she (Lingwe) will get more info from the internet division.

While I was waiting for her to come back to me, a third person answered and asked me how to help. Now why does he asked me to help if I got put through from business? And why do I need to go through the verification process again?

The total call was 20 minutes, and I still can't log in to my business account! Very unhappy client! What type of service is this for a business client. Not what you expect for your NEXT.