LEAVING STUDENTS HANGING!!!

I can't believe how poorly Standard Bank values their long standing customers. We've been with STD Bank for over 25 YEARS!! On the 25th November 2014 I submitted ALL required documentation for application for my son's student loan. ALL was uploaded and submitted online. I indicated that I will sign as surety but made mention of my husband's salary as well as we pool our incomes to cover all expenses. I was then told on-line by a \Charles"to re-submit because I mentioned my husband's income - again I explained....but re-submitted the info AGAIN. I re-submitted ALL the docs no less than 3 times!!! I have made several phone call to call-centres....then emailing again....phoning again.....the call centre can't help all they can do is \"" escalate\"" it with no joy!!! I have spoken to a Princess...then a Boitumelo......then a Babalo....then a Stephanie.....and so we go. It is now the second week in February 2015!!!!! And no final answer from STD BANK and the college my son is studying at should have been paid end January 2015 - that's why I submitted everything in NOVEMBER 2014!!!! Shame on you Standard Bank MUST WE GO ELSEWHERE!!!"""