Leaving Standard Bank after 32 years

Appalling experience with Travel Wallet whist overseas which resulted in loss of funds as a result of slow response AND over R1000 in cell phone calls whilst trying to get the issue resolved. I emailed a detailed letter of complaint to the bank on 12 January - as a Prestige Client who has been with them for 32 years and who has just been approached to move to Personal Banking. <br> <br> Finally got a response on Monday (ie 3 WEEKS later) in which the message was basically, \Toughies for you."NO evidence that their conclusion is correct. NO attempt to make restitution. NO interest in retaining me as a client whatsoever. They seem to have rather lost the plot. As a result FNB have a new Premier Banking customer.<br> <br> Nothing they could do now could change my mind but I want others to know not to expect much in the way of customer service orientation. This was but the last of a series of increasingly bad experiences with them. A real shame."""