tT
tyleradammcdonald T

1 reviews | Active since Sept 2012

27 Jun 2021, 19:25

Leave standard bank they treat clients with non response

This is my second review in a week

Seeing as standard bank responded on this platform to deceive and imply they assist clients

But then did not in fact contact me at promised

I now have reveal that they do not keep thier word

You raise a compliant they imply on the platform with response that they are going to assist and then don’t

Manipulate and decieving and lying is not acceptable

It’s not acceptable that for a week you did not contact me to address the issue

Even worse you come on here and lie to save face to general public that you intend to assist and then don’t

I’ll close all my business dealings with standard and move to a bank that cares for its clients

0
Replies (2)
Standard Bank
Standard Bank's reply28 Jun 2021, 04:34
Official
Hello Tyler, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
tT
tyleradammcdonald T's update28 Jun 2021, 09:48
Reviewer Update
This is the exact word for word response I received last time

You even send generic messages clearly this is a robotic response

No wonder standard bank does not attend to matters

No one is actually on the other end to address