LEAVE STANDARD BANK - BAD ADMIN

I walked into Std Bank and I was not greeted. But instead I caught the front desks attention and said hello. Finally I got a response. I was there to close an account was told to just go around the corner to customer services. There was a gentlemen at customer services and I asked if I was in the correct place. He told me to sit around the corner and he would call me when he was ready.<br> I eventually got called and told the gentleman I was there to close an account. I gave him a letter with the instructions and the ID book. He read the letter and ask what plastics meant. I told him it was any cards relating to my accounts. He then said he did not need my letter because he knew what to do.<br> I said that I needed to have proof of address.<br> I told him I had come through and given my proof of address (utility bill) already on two separate occasions for the credit card and for my current account.<br> The address they had on the system was from 22 years ago!!!<br> 1. I have moved 3 times since that address.<br> 2. I had a bond for one of these address through Std Bank.<br> Why from their inefficiency do I need to revisit the bank to close my acc, when their admin department had not done their job.