leave payment on bond

Item: Standard Bank
Rating: 1
Author: Jacqueline C

On 08.04.2020 i send an email to ask for 3 months leave on my bond repayments. i received an email back stating it will take between 7 to 10 working days to get an answer. Reason for leave is my husband is unemployed and i am an estate agent and cannot work at the moment. I followed up on 17/4, 30/4 and 18/5 via email and also made 3 phone calls to them in that time. I was told that they have a backlog and i need to be patient. yesterday i phoned again and was told my bond has been handed over. I am not happy

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

19 May 2020, 10:27

Hello Jacqueline

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply19 May 2020, 10:27

Official

Hello Jacqueline

Thank you for posting your comments.
Your matter has escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

26 May 2020, 14:39

Dear Jacqueline

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regardsWhitney MaropeComplaint Resolution Centre
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Standard Bank's reply26 May 2020, 14:39

Official