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Penelope M
1 reviews | Active since Oct 2018
24 Jan 2020, 13:08
Leave me alone
I work at a public entity where my phone number is one that used to belong to someone who left 3 years ago and has since died. Standard bank constantly phones to speak to this person, almost every day recently, and no matter how many times I tell them to take my number off the file because the person they are looking for CANNOT BE REACHED, they still phone
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
24 Jan 2020, 15:09Hello Penelope
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jan 2020, 15:09
Official
Hello Penelope
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Penelope M's updateReviewer Update
24 Jan 2020, 15:30Very sweet, but what are you doing about it?
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Penelope M's update24 Jan 2020, 15:30
Reviewer Update
Very sweet, but what are you doing about it?
Standard Bank's replyOfficial
05 Feb 2020, 12:05Dear Penelope Meyer
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Luyanda Ntusi
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Luyanda Ntusi
Complaint Resolution Centre
***
Standard Bank's reply05 Feb 2020, 12:05
Official
Dear Penelope Meyer
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Luyanda Ntusi
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Luyanda Ntusi
Complaint Resolution Centre
***
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Penelope M's updateReviewer Update
05 Feb 2020, 15:23This is total *******. Standard Bank has responded by saying that I must track down the persons relatives and make them take my work telephone number off their deceased relative's file!! I cant believe how stupid this is.
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Penelope M's update05 Feb 2020, 15:23
Reviewer Update
This is total *******. Standard Bank has responded by saying that I must track down the persons relatives and make them take my work telephone number off their deceased relative's file!! I cant believe how stupid this is.