Leakage on the roof.

I logged a claim for the leakage on my roof on the 22 November 2019. On the 25 November 2019 I received a reference number 19/093862 to say my claim was received. I was advised to either get a person who will fix my roof pay a maximum amount of R2000 because that is the amount I can be reimbursed for and claim for a refund from Std bank or wait for Monday so that the claims department can assist me.

On Thursday the 06 February 2020. I received a call from one of their consultants saying the insurance rejected my claim because it classifies it as ware and tare. I requested a copy of my policy wording where it clearly states the conditions covered and excluded under such but to date I am still waiting nothing was sent to me.

I am really disappointed by the way this whole claim thing was handled. Firstly it took them two and a half months to fix my roof and now they come up with stories of not going to pay/fix. I also want to find out when they where saying I should fix and claim for a refund. How where they going to refund if their giving me hassle now fixing. I am really disappointed with the service I got from Std Bank their service is really pathetic.