1 reviews | Active since Jul 2011
Lazy Responses
I app**** for a Home loan . 1st thing we sent through was the Offer to purchase . Which detailed the property size and fixtures in detail. Then they requested a multitude of documents. Which we diligently filled . We had issues with the 1st consultant initially and the issue was escalated . So property got to point off sending a valuator . After valuation we received a decline letter .Stating the reason for decline as "In our view, the property is not suitable for lending purposes. ". So am not really sure what that means . I feel as a client i need a detailed answer as to why my application was declined . So that i walk away with a clear and concise answer. I have my business account and standard bank and feel this was a lazy answer to be honest . So not sure if such response are to get rid of you . Or they just dont do home loans anymore .
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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