aB
andrew B

1 reviews | Active since Jul 2011

30 Nov 2020, 16:43

Lazy Responses

I app**** for a Home loan . 1st thing we sent through was the Offer to purchase . Which detailed the property size and fixtures in detail. Then they requested a multitude of documents. Which we diligently filled . We had issues with the 1st consultant initially and the issue was escalated . So property got to point off sending a valuator . After valuation we received a decline letter .Stating the reason for decline as "In our view, the property is not suitable for lending purposes. ". So am not really sure what that means . I feel as a client i need a detailed answer as to why my application was declined . So that i walk away with a clear and concise answer. I have my business account and standard bank and feel this was a lazy answer to be honest . So not sure if such response are to get rid of you . Or they just dont do home loans anymore .

0
Replies (3)
Standard Bank
Standard Bank's reply01 Dec 2020, 05:04
Official
Hello Andrew,   Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
 *** *** (fax)
 *** 
aB
andrew B's update03 Dec 2020, 18:22
Reviewer Update
Are you still investigating
Standard Bank
Standard Bank's reply11 Dec 2020, 08:08
Official
Hello Andrew

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and dealt accordingly.

Kind regards 
Complaint Resolution Centre 
***
***