LAZY FICA DEPARTMENT

<p>I went into the closest Standard bank brach ( Standard bank square polokwane ) to FICA my new iStore credit card.</p> <p>First they didn't know what tell hell it was.</p> <p>so finally my account was FICA'd and I was assured that the account is open and working and that I would be able to use the card immediately.</p> <p> </p> <p>I went home and a few hours later tried using the card on the iStore website, the transaction failed a few times after the 3D secure payment process, not knowing that the payment merchant PayU had then blocked the card from being used on the website due to risk of ***** or something.</p> <p> </p> <p>I went into the mall of the nort branch polokwane where they assure me that the card was working and that my account had been FICA'd and is ready to use but that was all they could say as their system does not give them more info or any other access.</p> <p> </p> <p>on monday the 6th of Feb I tried using the card again and it failed once again...when I phoned the FICA department I was met with the lovely surprise that my FICA documents were still not processed...2 DAYS LATER!!!!!!! I had to wait on the lone while the lady on the other side processed the documents and only then was I able to use the card.</p> <p> </p> <p>I have been battling every day since then trying to get the card to work, I have called iStore numerous times as well as PayU to fix the problem and it is still not fixed...the soul reason why I got the card was to use it to buy from the istore to benefit from the 10.9% interest rate...</p> <p> </p> <p>All of this would not have happened had Standard Bank processed the FICA documents like they should have, had they only given me advice like " the fica takes 24 hours to process sometimes " but no, I was assured by two different branched on two seperate days that my card is fine and should be working and should work immediately after the FICA was done.</p> <p> </p> <p>Now I'm sitting with an iStore card I can't use on the iStore website, the soul reason why I got the card, This is just plain pathetic Standard Ban****!!</p> <p>PATHETIC!!!!!!!</p> <p> </p> <p>And who has to make expensive and long phone calls everytime now to try and sort out this mess???? ME!!! just because Standard Bank's employees give incorrect information and are lazy!!!!!</p> <p> </p> <p>Will definitely be closing the account if the problem is not resolved.</p> <p> </p> <p> </p>