Lazy, arrogant, *********** and rude staff

My mom and I had went into the Standard Bank Branch in Scott Street, Newcastle, were she has been banking for the past 6 years, We waited and wait cause the service is always terribly slow, when we were finally seen to, the male sales agent ( xolani), was extremely rude and just asked "what do you want", when we had explained the situation, he then said to my mother with such attitude that her ID book wasn't good enough for him to use and process on the system, he actually made fun of her, to make matters even worse, when we took the matter to the manager of the branch, her attitude was just as horrible, a complete disregard for their clients, she also refused to assist us.

I fail to see how a person's ID book cannot be good enough when earlier this week, the exact same ID book was used at Game, Old Mutual as well as Absa..

What makes Standard Bank so unique and special that they of accept certain types of ID Books?

For such a well established bank, the behaviour and attitudes of certain staff members are really pathetic.

The reason for going to the bank, is now left unresolved, because of the utter laziness of the staff members, in my honest opinion, the staff member in particular as well as the manager was just annoyed and frustrated to assist us because we had gone into the branch just before closing time.

Even still, that is absolutely no reason for them to treat their clients that way. People like that shouldn't be in the position that they are, I'm sure there are more deserving people who actually do know how and what to do with clients.

I am utterly disgusted and disappointed with Standard Bank and their level service.