1 reviews | Active since Mar 2011
LAZY !!!!!!!!!!!!! always the system !!!!!
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so in short N01: first you do not tell me how to handle our account we paid R7000 in !!!!! "Mr was advised to make sure payments are made after the bill date to aavoid this in future."
this is a joke start getting respect for the customers they pay all your salaries . we paid in 10 times more !!!!!!!!!
standerdbank workers is a disgrace !!!!!!!!!!! lazy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!always blaming the system
No 2: " you stated: "You called in and the consultant made a note on the system and the block was removed. However the system already place the account in an arrears state due to the unpaid debit order of R486.00.
This amount was still due as payment for the month of August, therefore the consultant requested the payment be made.
On the 05/09/2018the arrears status was removed due to payment being made the same day as the billing date. Mr was advised to make sure payments are made after the bill date to avoid this in future"
again blaming the system!!!!!!!!!!!!!!!!!!!!!!!!!! why was it not removed we I phoned the first time.. so in short the consultant was not educated to see that we paid in R7000 and not just R500!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This was supposed to be fix but I it is very clear how lazy standardbank employees are !!!!!!!!!!!!!!!!!!!!!!!! I can show you how I had to even keep on contacting you to response !!! the same way i am waiting weeks for the supervisor to call me !!!!!
No3 you could not even contact me with my own name you use some other name?????? " Good day Ms. Fourie" No4 you are supposed to do the complain ... but you even ignored me !!!!!!!!!!!!!!!
always the system but in the while with every one in standard I had contact ever since this complain was a disgrace... proven no respect and LAZY
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
