Laziness and lies

I went in to the bank to replace a R50 note my dog had shredded, as my mother, who retired from standard bank recently, said that I replace notes, if all the pieces are present.<br> <br> I then stood in line and was received by Penina, she examined the pieces and asked if all pieces are there. Then she pieced it together and started to sound and look annoyed at the challenge of piecing together such a simple puzzle. Then examined the watermark.<br> <br> After all was looking cool, she called over her colleague next to her, then mumbled something to him, to which he mentioned a form to her. I could hear all this.<br> <br> She then turned to me with a forced smile and said standard bank doesn't do this and I need to go to a reserve bank.<br> <br> This what upsets me, I have been with standard bank for easily 20 years now and have no once accounted something like this.