Laziness

<p>I called head office to ask requirements to cash money gram as I usually go to Melville branch but know certain branches operate on their own protocols. On my arrival I got a lazy lady who seemed more determined to be rushing to lunch and advised me I could not be assisted as my second name was used and not my first name. She went further to say even if I went to Bidvest bank I wouldn't be assisted. I proceeded to Bidvest bank and was assisted with great welcoming service. I went back to standard bank and informed the manager of what transpired, but she could only protect the incompetence in her branch and tried to downplay other branches like Welkom and Melville branch which have assisted me in the past with no hassles. You are not robots, you are employed to think! That money gram was not a billion rands and your system shows history on my activity of money gram and it was sent from the same source of 5 years. If you don't want to work, it's best you resign. You wasted my airtime and fuel to get there.</p>