LATE SMS UPDATES AND PENALTY FEES FOR UNPAID DEBIT

The slogan is Moving Forward, yet every step forward is more than 5 back. My frustration with Standard Bank is not new, just ever increasing, and in more than one department. In more that one incident i've mailed the Prestiges bankers, never to receive any reply. My issue this time is with the sms updates one receives on your account. Sometimes STB would deliver these sms'es a week later. Also debit orders are schedules for a certain date, yet will only go off two days later. This is ridiculous. I now had a debit order returned because it didn't go off when scheduled, and I didn't know that I do not have enough funds because it was only a week later. Not only do I sit with a R115 penalty fee with STB, I also have a penalty fee at the service provider. To top that the Prestige bankers choose to ignore mail email sent on Sunday, 27/09. I've had it with Stb, I think after only 9 months I will move all my accounts (current, savings, credit-card, revolving loan and car finance) to another bank. I want STB to return the R115 penalty, as i was inconvenienced by them, on more than one occasion.