NH
Nomvula H
1 reviews | Active since May 2013
12 Dec 2023, 11:28
late estate and insurance department - poor service
poor service received from standard bank. On 11th November I was at the MOTS branch and email and supporting docs were sent. The 10 working days that they stated has long passed and no refund has been made to date. This is for 2 different departments - Late estate and Personal insurance departments. I have to make calls and still no one wants to take accountability on this. POOR SERVICE, they dont even deserve 1 star
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
12 Dec 2023, 11:46Dear Nomvula
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 11:46
Official
Dear Nomvula
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
NH
Nomvula H's updateReviewer Update
12 Dec 2023, 12:15Sadly seems like that’s the only level of service that Standard Bank employees strives for..
This is my now 2nd complaint in just 1 month..
Poor service
This is my now 2nd complaint in just 1 month..
Poor service
NH
Nomvula H's update12 Dec 2023, 12:15
Reviewer Update
Sadly seems like that’s the only level of service that Standard Bank employees strives for..
This is my now 2nd complaint in just 1 month..
Poor service
This is my now 2nd complaint in just 1 month..
Poor service
Standard Bank's replyOfficial
12 Dec 2023, 12:16Dear Nomvula
Our team will be in contact with you.
Please be on the look out for our call.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in contact with you.
Please be on the look out for our call.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2023, 12:16
Official
Dear Nomvula
Our team will be in contact with you.
Please be on the look out for our call.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in contact with you.
Please be on the look out for our call.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
NH
Nomvula H's updateReviewer Update
12 Dec 2023, 17:51It’s end of business day, no call received…
I guess the matter is no as urgent to you
I guess the matter is no as urgent to you
NH
Nomvula H's update12 Dec 2023, 17:51
Reviewer Update
It’s end of business day, no call received…
I guess the matter is no as urgent to you
I guess the matter is no as urgent to you
Standard Bank's replyOfficial
13 Dec 2023, 07:08Dear Nomvula
We apologize for the time it took to respond to you.
Kindly note that we will be following up with the consultant handling this case.
We'll be in contact with more information.
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the time it took to respond to you.
Kindly note that we will be following up with the consultant handling this case.
We'll be in contact with more information.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Dec 2023, 07:08
Official
Dear Nomvula
We apologize for the time it took to respond to you.
Kindly note that we will be following up with the consultant handling this case.
We'll be in contact with more information.
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the time it took to respond to you.
Kindly note that we will be following up with the consultant handling this case.
We'll be in contact with more information.
Kindest regards
Standard Bank Hello Peter Team
***
NH
Nomvula H's updateReviewer Update
13 Dec 2023, 21:18And still no one called me..
Atleast now the late estate investment was paid today.. The refund from the insurance has still not been processed. All documents were sent on 16 November, already the stipulated 10 working days has long passed. How hard is it to process the refund? All requested documents were sent and your *********** employees ignored the email
Atleast now the late estate investment was paid today.. The refund from the insurance has still not been processed. All documents were sent on 16 November, already the stipulated 10 working days has long passed. How hard is it to process the refund? All requested documents were sent and your *********** employees ignored the email
NH
Nomvula H's update13 Dec 2023, 21:18
Reviewer Update
And still no one called me..
Atleast now the late estate investment was paid today.. The refund from the insurance has still not been processed. All documents were sent on 16 November, already the stipulated 10 working days has long passed. How hard is it to process the refund? All requested documents were sent and your *********** employees ignored the email
Atleast now the late estate investment was paid today.. The refund from the insurance has still not been processed. All documents were sent on 16 November, already the stipulated 10 working days has long passed. How hard is it to process the refund? All requested documents were sent and your *********** employees ignored the email
Standard Bank's replyOfficial
14 Dec 2023, 07:15Dear Nomvula
We apologize for the wait for our response to you.
Please be aware that our team will follow up.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the wait for our response to you.
Please be aware that our team will follow up.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2023, 07:15
Official
Dear Nomvula
We apologize for the wait for our response to you.
Please be aware that our team will follow up.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We apologize for the wait for our response to you.
Please be aware that our team will follow up.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
NH
Nomvula H's updateReviewer Update
14 Dec 2023, 11:38Again 4 hours after your reply, still no feedback.
How long does it take you to get an update?
Poor service all over Standard Bank, I’ve had enough of your bull**** and empty promises.
I’m yet again to waste my airtime calling all your useless employees
How long does it take you to get an update?
Poor service all over Standard Bank, I’ve had enough of your bull**** and empty promises.
I’m yet again to waste my airtime calling all your useless employees
NH
Nomvula H's update14 Dec 2023, 11:38
Reviewer Update
Again 4 hours after your reply, still no feedback.
How long does it take you to get an update?
Poor service all over Standard Bank, I’ve had enough of your bull**** and empty promises.
I’m yet again to waste my airtime calling all your useless employees
How long does it take you to get an update?
Poor service all over Standard Bank, I’ve had enough of your bull**** and empty promises.
I’m yet again to waste my airtime calling all your useless employees
Standard Bank's replyOfficial
14 Dec 2023, 12:34Good day Nomvula
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2023, 12:34
Official
Good day Nomvula
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
NH
Nomvula H's updateReviewer Update
14 Dec 2023, 14:59I submitted my request for refund on 16 November, what is it that is holding u guys up? Your 7-10 working days has passed and you keep saying you will feedback... how ****en long does it take u to get an update and feedback on this matter? All requested docs were sent and nothing was missing there.
You all are useless 😒
You all are useless 😒
NH
Nomvula H's update14 Dec 2023, 14:59
Reviewer Update
I submitted my request for refund on 16 November, what is it that is holding u guys up? Your 7-10 working days has passed and you keep saying you will feedback... how ****en long does it take u to get an update and feedback on this matter? All requested docs were sent and nothing was missing there.
You all are useless 😒
You all are useless 😒
Standard Bank's replyOfficial
14 Dec 2023, 17:27Hi Nomvula
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2023, 17:27
Official
Hi Nomvula
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***