LP
Lona P
1 reviews | Active since Dec 2017
03 Jun 2021, 12:11
Late Estate Account
Standard Bank is supposingly assisting me transferring funds into the deceased account. Their turnaround time is 10 days, not sure why so long. Given the late client. On day 9, nothing has been done. The service is extremely poor. The consultants are either working from home and are not answering their calls
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Standard Bank's replyOfficial
04 Jun 2021, 01:29Hello Lona
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 Jun 2021, 01:29
Official
Hello Lona
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
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