Late estate account

<p>My dad passed in September 2014, I went to the West gate branch to close his personal account and opened late estate account after submitting necessary documentation.</p> <p>I have been informed that his personal account was never closed therefore he has been incurring monthly charges. This has been queried this with the bank on the 8th of June and was informed someone will contact me, no one contacted me todate (12 June). I also sent an e-mail to complaints resolution centre which no response is received.</p> <p>This is particularly disspointing service from the bank especially considering I had a similar issue with the credit card, three months back. This makes me wonder what type of controls the bank has...</p>