Late estate

The Worst Experience I have ever had in my life with Standard Bank it all started on the 5th December 2019 trying get assistance with my father's estate as he's passed on, he was due to pay his employees before he passed away luckily while he was still alive but very ill I was already taking care of him and the bussiness so he had already instructed me to pay his employees as soon as the money is paid into his Bussiness account. So he passed away while I was waiting for the payment to come through but when the funds finally became available I needed to the executor letter from master of highly court of which I had along with all the other relevant documents such as ID, death Certificate etc. All the documents standard bank required I gave them and I was then promised the process will take only a maximum of 10 days but today is 7th of January 2020 so I dont know what it is really that makes them treat me like this i dont know whether I'm a suspect because I'm black or I just dont matter. What hurts me the most is I told them from the beginning that there are 9 employees that I need to pay, that mean 9 families are not fed throughout the festive season now schools are opening they need to pay school fees and buy uniform and all of this is too much of a load to carry as they have lost hope on me thinking I'm a **** and a *****. Sonny Magashni who helped from the begging did her own things because it seems like she was sending documents to the wrong department of which it's not my problem that the staff don't know their job, Roxane Pillay took over and assured me she spoke to the relevant people Zolile at Head Office and have included her team leader as well in the branch Glenwood but the issue is still not resolved till today and they busy telling me 1 same story will mark it as urgent making me a fool while making to wait another 10 days turn around time, "where is the urgency in that" than finally Desiree has taken over now, really is this how standard bank runs the bussiness. She promised me shes also working with her manager Samantha in this matter it will be sorted before 12 PM today but nothing happened I'm now at the standard bank branch now as we speak made to collect a card with no funds in it.

Thank you Clint from Hello peter for your response I just felt that I needed to write another review of this company called standard bank now I dont know when the funds will be available because they have said today but today still I haven't received the money.