CS
Chantel S

1 reviews | Active since Apr 2013

09 Jul 2015, 21:10

Late deductions from my account

I am struggling with late deductions from my Standard Bank account? I swipe my card at Spar and every time the deduction only goes off my account 1-2 weeks later, yet I immediately get the SMS notification. This only happens when I use my card to pay and only at Spar (I've tried 3 different Spars). Surely I can't be the only one? Can Standard Bank investigate this? Because the Standard Bank call centre has called me before as a result of my account going over the limit. But it's difficult to budget correctly if I am not aware of the money not going off my account. So I empty my account and a week later the Spar deduction comes off. This is truly frustrating.

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Replies (1)
Standard Bank
Standard Bank's reply10 Jul 2015, 10:01
Official
Hello ccvanstaden22,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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