lasy and incompitent

I don't know what the problem is wrong with standard bank, I can't be going to the bank for every little think, I do work as well, I upgraded my account and that seems to be the worst mistake I have ever done, I have been to the branch 4 times alone for this account, I don't know if standard bank people are dump or what, I'm trying to use instant money and this is the error I get, I called general banking they say I must speak to instant money department I do that they tell me there is a status on my account and I need to go to the bank, and going to standard bank means I have to stand in the queues for 1 hours<br> <br> <br> Service cancelled as customer ID or passport details not found in system. Please contact branch for queries.<br>