Large on ads but the worst in service!!!!

I went to the branch to speak to a business consultant who in turn said she’ll give someone else my number who is more knowledgeable with my enquiry. It’s over a week still no call. You advertise your products yet when business opportunities are at your doorstep you can’t grab them. I personally don’t bank with Standard Bank but I must say the service and business solutions division is the worst. I’ve been calling business banking for weeks on end and I’m just on hold each time for over 10minutes. What’s the point of having these lines to call yet no one can assist??? This is horrible man!!!!! I cannot get through to a consultant and my time is wasted. Do you want business or not?