Laid back Standard Bank

I was trying to phone Standard Bank wrt a transaction query which is quite urgent. First of all, it does not matter at what time you phone them, they ALWAYS have high call volumes. After holding on for quite a long time, the consultant who answered my call could not assist me and she put me through to their International Department. Then I held on for more than 12 minutes with no one answering the phone and I then hung up. Then I phoned Standard bank's complaints line only to be told that only the International dept will be able to assist me. She asked me if she could put me through, bybwhich I rep**** they don't even answer the phone and I hung up.It is time that the so-called "Traditional" banks get a wakeup call. Their service is pathetic and then then can't understand why they loose their clients.