Lacking digital enablement for basic client update

How sad to know that in today's day and age, with all this technology at our finger tips, we need to go into a branch to update an email address. I am extremely frustrated with the outdated processes at Standard Bank.

Despite living in a digital age, I was informed that I cannot update my email address telephonically and must physically visit a branch to do so. This is after:

1. Updating my details on my banking app 2. Contacting the call center for assistance

Both digital and telephonic channels were unable to resolve a basic administrative update, which is unreasonable given current technology.

For a bank operating in 2026, forcing clients to take time off work and visit a branch simply to update an email address is unnecessarily inconvenient, inefficient, and outdated. Many other banks allow this securely via app or call center verification. (I know this as I do have accounts with other institutions, and changed said email address with them, without hassle.)

I expected better digital enablement and customer service. Guess I am wrong???