Lack of Urgency / Poor Customer Service - Standard Bank

Last Sunday 07th Feb-23 at 00H47 in the morning, I was alterted by Standard Bank ***** Department to irregular activity on my bank account, in stating same, my bank card was blocked by the SB Call Operator, as the card details were compromised. The SB Call Operator, from ***** stated that he will order a new card as per the cancellation of the old card. Upon engaging my PVT Banker on Monday 08th Feb-23, I was informed that no card was ordered, and Pretty (PVT Banker) duly ordered a new card for me. I received my card on Friday 10th Feb-23 (five days later). Whilst at Standard Bank and having signed for my new account, I decided to verify the functionality of my SB APP, and to my disappointment none of SB APP functions were functional. The SB Consultant reset my security settings, with no success. I was then informed by the SB Consultant that it takes 24 hrs for the SB APP functions to be usable. I tried to transact via. App on Sunday 12th Feb-23 with no success. I am currently unable to transact (EFT, Buy Prepaid Electricity, facilitate instant payment) at all on my APP and it appears that SB are dragging their feet to have my matter resolved. It took me a almost a week to get my new card, I have yet to be refunded by SB ***** Dept. of the cash taken out of account **********ly, even though it was confirmed to me by the SB ***** Consultant telephonically that the no money was taken out of my account, when indeed money was taken out of my account. SB have been dragging their feet to have my refund processed, and further the inconvenience of not being able to transact at all on the SB Banking App, being my primary mode of banking.