Lack of Urgency from ***** Department.

I have had a terrible experience with the Standard Bank ***** Department. I lost my card, and in the process of replacing the card, there were transactions that were taking place that kept bouncing due to insufficient funds. Upon realizing this, I contacted the ***** Department on Saturday for assistance, to which the lady i spoke to advised that the lost card and the new card that is in branch have been stopped. To my surprise in the evening the transaction kept taking place, and on Sunday as well. On Monday, I contacted the ***** department again, and they assured me that the cards were stopped. However, transactions kept taking place, accumulating costs as they kept bouncing. Yesterday again I called, and the guy told me no one has accessed my profile until now, and he can see which card is tampered with, which happens to be the card still in the branch. He says he stopped it. And I can go to a branch for a replacement, which will cost me yet another R160 for a replacement.

Absolutely no sense of urgency when it comes to safeguarding people's money. I will be permanently closing my account and funeral plan, because if they can take me from pillar to post on a cybersecurity matter, imagine when they have to pay for my funeral.

Very displeased with this lack of urgency when we report *****, let alone empathy to understand the seriousness of the matter. I have lost a total of appr R350 in bank charges due to their incompetence.