Lack of understanding

I went to the Clearwater Branch on Saturday for assistance with online banking for my Dad's account as I have Power of Attorney. I was told my documents had be verified first which I understood, and I will be called on Monday. Well I sm still waiting. Also my father had to come in or be called to answer security questions. My father cannot walk, is hard of hearing and is unable to help himself. That is the reason for the Power of attorney. It is very frustrating when the human nature is gone and no one can assist.