Lack of transparency, due care and un-disclosure by STANDARD BANK SOUTH AFRICA

My son-in law wanted to do an EFT but because of the transfer limit on his account was unable to exceed the monetary limit. He was advised it could only be done at a branch. On 14th April 2022 I visited the Northgate branch to transfer money at the request of my son-in-law. I have power of attorney on his account. Firstly the teller asked if I had an account with Standard bank as I would need a card to do the transfer. I said no. She asked if I would like to open one . I said no. The teller then said she would change the daily limit to enable more money to be transferred. I said that would be ok. I gave her my ID book and my son-in-laws ID book. She then asked where the money was to be transferred to and I said to another bank that was a beneficiary on his account. She then said she would do the transfer for me. It took 15mins working on her computer to do this transfer. She then finished and gave me a printout as proof of transfer. My complaints are that at no time did the teller disclose to me that there would be a bank charge of R 1627.00 for her to do the transfer. Such a lack of transparency by the bank, considering my son-in-law could have done the EFT himself. Had the teller explained to me about this charge I would have declined. My son-in-law has queried this charge with the bank but it's 6 weeks later and nothing had been done . Secondly, I left the bank without the 2 ID books, which the teller had in her possession . I only noticed that I had not received books back when I looked for my ID book and realized I had left them at the bank. I am quite certain of this fact. On 3rd May I went to the branch to retrieve the 2 ID books. The reception clerk said he would sent out an email to the team to ask about the books. I was not convinced of his intention to help me so on 4th May I sent an email to the information at Standard bank. To date I have not had the courtesy of a reply from either of them. I have been into the branch on another occasion and a reception clerk took my details and at least she looked in the lost and found box, to no avail. She said she would also send out an email to the team but to date I have heard nothing. I am off the opinion that there are CCTV cameras monitoring the tellers. A look at them at the time in question would track where the ID books went to. This lack of due care to a client is totally unacceptable.