KM
Kagiso M

1 reviews | Active since Sept 2019

16 Sept 2019, 17:25

Lack of transparency and utter madness!

I fell Ill last year and had to stop working for a few months .My partner took over all my payments. Fast forward to today , standard bank has handed my details to Attorney claiming that I owe them R10 000 ! I asked them where all this money comes from and they said because of the debit orders that bounced. I explained to them that I was sick and not working .So apparently a few months of not working has accumulated to R10 000 at Standard bank .I was not notified by the bank that I'd be handed over to Attorneys. They sent me an SMS saying that I took out a loan ( which I never did ) and that's where the R10000 comes from .I'm befuddled and disgusted !!????????????

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Replies (1)
Standard Bank
Standard Bank's reply18 Sept 2019, 09:59
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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