LM
Lesareng M
1 reviews | Active since Jun 2021
10 Jul 2024, 15:11
Lack of Time Management
What is the set Average Waiting Time set at your branches when it comes to your customer services? Are you aware that most of your customers come to your branches during their lunch breaks meaning that your peak time is between 12h00 and 14h00 . I was suprised today when I arrived at you Mall of Africa Branch and 3/6 of your team members went on lunch at almost the same time. Please don't think I am complaining about them going on lunch akere le nna I am on lunch , My question is regarding your time management. Learn how to accomodate your customers bathong
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
10 Jul 2024, 15:20Dear Lesareng,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for our clients.
Our branch management team has been notified.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for our clients.
Our branch management team has been notified.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2024, 15:20
Official
Dear Lesareng,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for our clients.
Our branch management team has been notified.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for our clients.
Our branch management team has been notified.
Kindest regards,
Standard Bank Hello Peter Team
***
LM
Lesareng M's updateReviewer Update
12 Jul 2024, 12:58 "Thank you, Uzzi, for restoring my faith in Standard Bank with your exceptional service. I truly appreciate your dedication; you are indeed an asset to Standard Bank."
Standard Bank Mall of Africa
Standard Bank Mall of Africa
LM
Lesareng M's update12 Jul 2024, 12:58
Reviewer Update
"Thank you, Uzzi, for restoring my faith in Standard Bank with your exceptional service. I truly appreciate your dedication; you are indeed an asset to Standard Bank."
Standard Bank Mall of Africa
Standard Bank Mall of Africa
Standard Bank's replyOfficial
12 Jul 2024, 15:27Dear Lesareng
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards,
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Jul 2024, 15:27
Official
Dear Lesareng
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards,
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards,
Standard Bank Hello Peter Team
***