LACK OF SYMPATHY, EMPATHY ON THE LOSS OF PARENTS

When you invest your monies with a Financial Institution for OVER 50 years, both private and business related. The one thing you think assume you are doing correctly is placing your Will with a trusted financial institution Standard Bank. My Dad passed on the 30 August 2019 and my Mom passed on the 14th December 2023, despite numerous attempts to resolve the matter, I have encountered significan delays, a lack of care, communication and support from your institution I have called on numerous occasions and have been left hanging for literally an hour today with no response. I am deeply disappointed with the lack of care, urgency and professionalism shown by Standard Bank in handling my late parents estate. I trusted Standard Bank to assist with this sensitive matter, but it seems they have failed completely. How can a financial institution show so little regard for grieving families.