MN
Malcolm N
1 reviews | Active since Dec 2016
28 Aug 2019, 12:54
Lack of support/communication channels
I e-mailed Standard Bank per e-mail address on credit card statement (***) and e-mail address is invalid. Resent e-mail to *** and this e-mail address is no longer valid! Sent a complaint on their website and no acknowledgement or response!
Need to update my credit card to be available for use abroad before I depart tomorrow and no support from Standard Bank whatsoever!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
29 Aug 2019, 05:37Hello Malcolm,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply29 Aug 2019, 05:37
Official
Hello Malcolm,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
***
***
*** (fax)
***
***
MN
Malcolm N's updateReviewer Update
30 Aug 2019, 16:46Good day Sheriline,
I do not understand what you mean by urgent as nobody contacted me before my departure and neither has there been any response to the failed communication channels on Standard Bank's part. I am currently out of the country and having issues using my credit card!
Standard Bank clearly does not care .
I do not understand what you mean by urgent as nobody contacted me before my departure and neither has there been any response to the failed communication channels on Standard Bank's part. I am currently out of the country and having issues using my credit card!
Standard Bank clearly does not care .
MN
Malcolm N's update30 Aug 2019, 16:46
Reviewer Update
Good day Sheriline,
I do not understand what you mean by urgent as nobody contacted me before my departure and neither has there been any response to the failed communication channels on Standard Bank's part. I am currently out of the country and having issues using my credit card!
Standard Bank clearly does not care .
I do not understand what you mean by urgent as nobody contacted me before my departure and neither has there been any response to the failed communication channels on Standard Bank's part. I am currently out of the country and having issues using my credit card!
Standard Bank clearly does not care .
MN
Malcolm N's updateReviewer Update
06 Sept 2019, 08:56Despite response above there has been no further update from Standard Bank on the failed communication channels.
I received e-mails from Kabelo Molefe which are arrogant and fails to address the concerns raised.
I received e-mails from Kabelo Molefe which are arrogant and fails to address the concerns raised.
MN
Malcolm N's update06 Sept 2019, 08:56
Reviewer Update
Despite response above there has been no further update from Standard Bank on the failed communication channels.
I received e-mails from Kabelo Molefe which are arrogant and fails to address the concerns raised.
I received e-mails from Kabelo Molefe which are arrogant and fails to address the concerns raised.
MN
Malcolm N's updateReviewer Update
17 Sept 2019, 14:58Still no response from Standard Bank!
MN
Malcolm N's update17 Sept 2019, 14:58
Reviewer Update
Still no response from Standard Bank!