RT
Rita T
1 reviews | Active since Jan 2024
08 Jan 2024, 13:00
Lack of support knowledge
Your consultants do not have enough product/support knowledge to assist your clients telephonically. My query started with my mobile app and after two hours on the phone going from department to department, my mobile app is still not working and my banking app is now also not working (which was never broken to begin with). Standard Bank - I am extremely frustrated with your service.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
08 Jan 2024, 13:05Dear Rita,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jan 2024, 13:05
Official
Dear Rita,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***