GS
Gail S

1 reviews | Active since Sept 2013

08 Feb 2017, 14:03

Lack of statements for student loan

<p>I keep having to request my student loan statments,in the two years of paying I have only recieved them 4 times and this was due to the fact that I had to go into the bank and have it printed.</p> <p> </p> <p>Please once and for all can Standard Bank sort this matter out!! I want to receive my statements monthly as I pay towards it monthly ( and no i should not have to pay for this loan statement every month)- its a bill you should email to people every month.</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply09 Feb 2017, 09:05
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Feb 2017, 14:05
Official

Dear Gail

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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